At Seggr, we are both huge fans of game mechanics and the way in which Foursquare has embraced their uncanny ability to tap into our deepest human needs and grow community. As the Foursquare user community explodes globally, so too are we finding that brands are starting to recognize Foursquare as a thought leader in bringing them deeper engagement via the use of funware.
Jennifer Van Grove has captured the essence of the way in which Foursquare is leading the charge in this arena. Her Mashable post is titled 5 Ways Foursquare is Changing the World, and in it she sets out how this location-based service is playing out in the real world.
The five key points that she makes are:
1. Social Media as Currency - customer loyalty, as she points out, is stuck ina pre-digital plastic quagmire of cards and anachronistic point tallying. However, Forsquare’s check-in model is leading to social media being treated as a currency and we predict a major shake up of loyalty systems.
2. Gaming social activity - thanks to Foursquare, Twitters initial “what are you doing” has morphed into “who has the most interesting life“. Foursquare mandates that you check into physical places, which means that your friends can be notified not only what you are doing, but also where you are doing it. Exponentially, this maps out into significant benefits for those who participate as well as the economy as a whole and for individual businesses.
3. Localized brand loyalty – Jennifer points out that Foursquare is redefining what it means to be a regular:
…mayor-only rewards are cropping up everywhere Foursquare is played (which is now nearly everywhere) and they’re creating customer loyalty battles that are good for regulars and great for businesses…. Foursquare has found a way to make being a regular at your favorite pizza joint mean something tangible.
4. Personalizing place – businesses are able to engage with their ” socially-active customers” at a much deeper level through services like Foursquare, while also using this engagement as a way to market themselves more widely. As Jennifer points out this two-way street builds community “on a whole new level”. Expect to see a healthy growth curve over the next 18 months in the number of people who can be defined as being socially-active. Consider as a benchmark where we were at in this respect circa mid 2007 and you’ll see how more social, more transparent people have already become.
5. Verticalized game mechanics – universities should all see themselves as ” more than classrooms and buildings…(as) an interconnected community of people, ideas and experiences, and (and should) actively (pursue) ways to enhance those connections.”
Jennifer is quoting (above) Perry Hewitt, Harvard University’s Director of Digital Communications. They have pulled a campus-based game based on Foursquare as a way to build connections between students, staff and other members of the broader Harvard community.
It looks like 2010 will be the year that game mechanics is elevated beyond being seen as purely consumer-based gimmickry.