Google Gets Customer Satisfaction, E-Business Benefits
August 19th, 2008 Posted in Google, Silicon Valley, Web
Google’s customer satisfaction rating in 2008 has leapt 10% on the back of its transition from a search engine to a full service portal, according to a report from the University of Michigan.
The annual e-business report measures the ACSI (American Customer Satisfaction Index) and Google achieved 86 on the 100-point scale, one of the top ratings for any service company.
Not surprisingly, though, MSN and Yahoo lagged with an unchanged rating and a 3% fall respectively.
You can download the report here.
